DraftKings Ontario review: sportsbook, casino and withdrawals, checked

DraftKings Casino homepage, cropped to logo and menu

#5

in OntarioSee all 20 Ontario casinos

8.1Strong · out of 10

What this proves: DraftKings' Canadian help centre lists a C$1 minimum withdrawal for cards and Interac, with cards typically under 24 hours and Interac 1 to 3 days.

7 screenshots of its own pages in the review below

A regulated Ontario sportsbook and casino from one of North America's biggest betting brands, with a C$1 minimum withdrawal, card payouts in under 24 hours once processed, highly rated apps and 24/7 support. It doesn't say how long processing takes, and its own pages disagree on PayPal.

Best for: bettors who want a big-name sportsbook app with a casino on the same account

Watch: payout times only start once DraftKings has processed your withdrawal

Licensed by

AGCO, via iGaming Ontario

Min. withdrawal

C$1 (C$15 by cheque)

Interac payout

1 to 3 days after processing

Card payout

Under 24 hours after processing

More facts

Operator

Crown DK CAN Ltd.

Ontario sites

casino.draftkings.com, sportsbook.draftkings.com

Products

Sportsbook, casino, live casino

iPhone app

4.7 (about 21,000 ratings)

Good

• C$1 minimum withdrawal, the lowest we've found
• Card withdrawals in under 24 hours once processed
• Support 24 hours a day, 7 days a week
• Sportsbook and casino on one account, with apps rated 4.7
• No dormant-account fee in its terms

Watch out

• Doesn't say how long processing takes before the payout times start
• You can't withdraw a deposit until you've played it through
• Small cheques can take up to 14 business days
• Reaching Silver, where rewards start, takes about C$71,000 of slot play a year

Visit DraftKings Compare Ontario casinos

19+ · Opens the official Ontario site · Play responsibly

DraftKings is the Boston betting company behind one of the biggest sportsbooks in the US. In Ontario it’s run by Crown DK CAN Ltd., which also runs Golden Nugget Casino here. One account covers the sportsbook and the casino.

DraftKings’ sites refused every connection we made from our own tools, so we couldn’t open its Ontario lobby. This review is built from its help-centre articles for Canada (each marked CA), which a member of our team read and screenshotted on 8 November 2026, its Ontario terms (read from an archived copy on the Internet Archive), iGaming Ontario’s register, its App Store listings and its player reviews. Where we couldn’t check something, we say so.

Is DraftKings legal in Ontario?

Yes. DraftKings’ Ontario terms of use say Crown DK CAN Ltd. runs its Ontario sites under an operating agreement with iGaming Ontario, for players 19 or older who are physically in Ontario. iGaming Ontario’s register of regulated sites lists Crown DK CAN Ltd. with three sites: DraftKings Casino, DraftKings Sportsbook and Golden Nugget Casino.

How fast does DraftKings pay out?

DraftKings publishes payout times for each method in its help centre, in an article called “How long do withdrawals take? (CA)”. There’s a catch, though. Those times only start once you get its “Withdrawal Request Completed” email, after DraftKings has processed your request, and it doesn’t say how long that takes. Its Ontario terms promise to honour withdrawals within 5 business days.

After processing:

• Debit and credit cards: paid in under 24 hours.
• Interac: takes 1 to 3 days.
• PayPal: DraftKings gives three answers. That article says 1 to 2 days, its PayPal article about 2 days, and its limits table 3 to 5 days.
• Cheque: C$100 or more goes with tracking and takes 5 to 7 business days. Under C$100 goes by post without tracking and can take up to 14 business days.

Its article on what happens before and after a withdrawal adds three rules. DraftKings can send money back to the method you deposited with. Your first withdrawal to a new method needs a two-factor check by email. And withdrawals “may be canceled due to limited gameplay”.

Its article on cancelled withdrawals explains what that means. Until you’ve played your deposit through, only the winnings from it can be withdrawn, not the deposit itself, and any bonus has to be played through in full first. If you change your mind straight after depositing, its help centre says to ask support for a refund instead.

You also can’t deposit, bet or withdraw until DraftKings has verified you. Its verification articles for Canada say most checks happen automatically at sign-up and take seconds. If that fails, you scan your driver’s licence, which takes minutes. If that fails too, support verifies you by hand, which can take 24 to 48 hours, and chasing it during that time can slow it down. Enter your details exactly as they appear on your ID.

Deposits and withdrawals

DraftKings’ limits article for Canada sets a C$1 minimum withdrawal by Interac, card or PayPal, the lowest we’ve found at any Ontario casino, and C$15 by cheque. You can only withdraw with a method you’ve already deposited with.

Some rules worth knowing before you deposit:

• Interac deposits: you start the deposit at DraftKings, then confirm it with a code Interac emails you. Once it’s confirmed, the money is in your account straight away.
• Interac withdrawals: you need an earlier Interac deposit of C$5 or more first. DraftKings then sends an email from Interac that you have to accept, and if you haven’t within 7 business days, the money goes back to your DraftKings balance.
• PayPal: it has to be a verified personal PayPal account in your name, and you need an earlier PayPal deposit.
• Cheques: sent to the verified address on your account, never to a P.O. box.
• Business accounts: not accepted for deposits or withdrawals.

Its Ontario terms add that you need a verified Canadian address to deposit, and that a charged-back deposit costs you the deposit and any winnings from it. An account counts as dormant after 3 years without logging in. DraftKings then tells you your balance and, if you don’t reply, closes the account, but you can still claim the money. Its terms don’t mention a fee.

The sportsbook and casino

The sportsbook is the main product. Its App Store listing covers the NFL, NBA, MLB, NHL, soccer, golf, UFC and boxing, motorsports, esports and college sports, with live betting, same game parlays and player props.

The casino has its own app. Its casino app listing lists live dealer games next to slots, blackjack and roulette, and DraftKings says some of its slots and blackjack games are exclusive to it. We couldn’t get into the lobby, so we can’t tell you how many games there are.

Rewards

DraftKings’ loyalty programme is now called DraftKings Rewards. Its help centre says Dynasty Rewards is being switched over to it gradually, with Crown Cash replacing the old Crowns.

Here’s how it works, according to its article “How do I earn and use Crown Cash?”:

• Tiers. Everyone starts at Bronze. Play earns Tier Credits, and 5,000 in a programme year moves you to Silver. Above that are Gold, Diamond and Onyx.
• Crown Cash. Your play only starts earning Crown Cash once you reach Silver, though promotions can give you some at any tier. You can use it instead of cash on bets and games, or in the DraftKings Rewards Store and DK Shop, but you can’t withdraw it.
• Milestones. Extra Crown Cash rewards you claim as you pass Tier Credit milestones.
• Expiry. Crown Cash earned from play expires 12 months after you earn it, and you lose your whole balance if you don’t play for 12 months in a row.
• Birthday offers for Silver tier and above.

Don’t expect much back from casino play. On most slots you earn Crown Cash worth up to 0.090% of your wagers, roughly 90 cents for every C$1,000. On most table games it’s up to 0.018%. Tier Credits come at 1 per $10 on most slots and 1 per $50 on most table games, but a note under the table cuts that to 0.7 times for wagers in Canadian dollars. We did the maths. Reaching Silver in a year, the tier where your play starts earning Crown Cash, takes about C$71,000 of slot wagering, or about C$357,000 at the tables.

Apart from that Canadian-dollar note, the rewards articles aren’t marked for Canada the way its banking articles are. Check the Rewards Center in your account before you count on the details. The casino app’s screenshots also show Rewards Rocket, a daily game where you collect Crown Cash, spins and casino credits. Players on the App Store mention its rewards mostly to say they’re worse than its rivals’.

The apps

The DraftKings Sportsbook & Casino app is rated 4.7 from about 21,000 ratings on Apple’s Canadian App Store, and the separate DraftKings Casino app is rated 4.7 from about 7,700. Both need iOS 17 or later, and both listings say they serve Ontario (19+) and Alberta (18+).

How to sign up

1. Download the DraftKings app, or go to sportsbook.draftkings.com or casino.draftkings.com, while you’re in Ontario.
2. Enter your name, date of birth and address, and confirm you’re 19 or older.
3. Allow the location check. You have to be in Ontario to bet or play.
4. Upload ID and proof of address when asked. DraftKings won’t release a withdrawal until it has verified you.

Customer support

DraftKings’ help centre says its support team is available 24 hours a day, 7 days a week. The chat button on the help centre opens an AI assistant first. When we asked it for a person, it tried once more to help, then offered to submit a request to customer support, saying an agent would respond as soon as possible. So from the help centre, at least, you leave a request rather than chatting to someone live. Its Ontario terms say it answers complaints about your account or money within 5 days, by email at [email protected], and resolves player disputes within 90 days. If you’re not happy with the outcome, you can take it to iGaming Ontario or the AGCO.

What players complain about

Between November 2025 and 6 November 2026, Apple’s Canadian App Store collected 131 one- and two-star reviews of DraftKings’ sportsbook and casino apps, and we read every one. Ontario players use the same apps as Alberta players, and a review doesn’t tell you which province its writer is in. The complaints we saw most often:

• Getting paid. Reviewers describe a hard time getting their money out. Some had withdrawals held while DraftKings asked for more documents, and some had cheques that never turned up.
• ID checks. Support asked for bank statements while accounts sat restricted. One player was locked out because another account already used the same name.
• The app. Games wouldn’t load, the app froze phones, and one update needed iOS 17.
• Rewards. A common view is that other sportsbooks reward you better.

These are complaints, not findings. We can’t check individual cases, and unhappy players are far more likely to leave a review than happy ones, so this shows what can go wrong rather than how often it does. Complaints that slots are rigged turn up at every casino we review, so we’ve left them out.

Safer gambling tools

The sportsbook and the casino each get their own limits. You choose deposit and wager limits by day, week or month, plus a daily time limit and a maximum for any one bet. Lower a limit and it applies at once. Raising one takes longer. DraftKings’ limits article says you wait 1 day for a daily limit, 7 days for a weekly one, and 30 days or a calendar month for a monthly one. The new limit then starts 24 hours after that. The article isn’t marked for Canada, so Ontario waits may not match.

Need time away? A cool-off shuts you out for 1 day, 1 week, or 1, 2 or 3 months. For longer, self-exclusion lasts 6 months, 1 year or 5 years. It covers DraftKings in every place it operates and ends its marketing to you. You can’t cut either one short. While it runs, logging in, depositing and betting are all blocked, and getting your balance out means contacting support.

Like every regulated Ontario site, DraftKings honours BetGuard, Ontario’s own self-exclusion, and its terms say it cancels and refunds your pending bets within 24 hours of being told you’ve signed up. Our responsible gambling page explains how each tool works.

Where DraftKings is available in Canada

Besides this Ontario site, DraftKings has a regulated site in Alberta. Your Ontario wallet is separate from the Alberta one, and you can only play while physically inside the province whose site you’re using. For the Alberta version, see our DraftKings Alberta review.

Casinos like DraftKings

FanDuel is its closest rival, with a bigger casino and a more-rated app. Read the FanDuel Ontario review

bet365 publishes withdrawal times for every method, mostly 1 to 4 hours, including processing. Read the bet365 Ontario review

Verdict

DraftKings is legal and regulated in Ontario, and its apps are among the best rated in the province. Nobody we’ve reviewed lets you withdraw less, and cards pay in under 24 hours once a withdrawal is processed. Its rewards are real but slow to pay off, since Crown Cash only starts at Silver tier. And it won’t say how long processing takes, so if payout speed matters most, bet365 and BetRivers promise more.

Visit official Ontario site →

Frequently asked questions

Is DraftKings legal in Ontario? Yes. Crown DK CAN Ltd. runs it under an operating agreement with iGaming Ontario, and it’s on iGaming Ontario’s register.

How long do DraftKings withdrawals take in Ontario? Its Ontario terms promise to honour withdrawals within 5 business days, but DraftKings doesn’t say how long processing takes. After processing, cards pay in under 24 hours and Interac in 1 to 3 days. PayPal takes 1 to 5 days, depending on which DraftKings page you read.

What’s the minimum withdrawal at DraftKings? C$1 by Interac, card or PayPal, and C$15 by cheque. For Interac, you also need an earlier Interac deposit of C$5 or more.

Does DraftKings charge an inactivity fee? Its Ontario terms don’t mention one. After 3 years without logging in, it tells you your balance and closes the account, and you can still claim the money.

Does DraftKings have a casino in Ontario? Yes. DraftKings Casino is on iGaming Ontario’s register, with its own app, and the same company runs Golden Nugget Casino.

How old do you have to be? 19 in Ontario.

Sources

DraftKings’ sites blocked our own tools, so a member of our team read its help centre and took the screenshots. Checked on 8 November 2026 against DraftKings’ help-centre articles for Canada: How long do withdrawals take? (CA), Are there any minimum or maximum limits on withdrawals? (CA), Withdrawing with Interac (CA), Withdrawing to PayPal (CA), Withdrawing via Cheque (CA), Before and After Your Withdrawal (CA) and I can’t withdraw my funds. Why was my withdrawal canceled? (CA), Depositing with Interac (CA), How do I verify my account? (CA) and Why am I being asked to verify my identity? (CA); and its rewards articles DraftKings Rewards Milestones Rewards - Overview, How do I earn and use Crown Cash? and What happened to Dynasty Rewards?; and DraftKings Limits Overview, DraftKings Cool Off Period (CA) and DraftKings Self-Exclusion (CA). Also an archived copy of DraftKings’ Ontario terms of use on the Internet Archive (terms last updated 22 February 2024), iGaming Ontario’s register of regulated sites, and the DraftKings Sportsbook & Casino and DraftKings Casino listings on Apple’s Canadian App Store. Player complaints checked on 8 November 2026 against one- and two-star reviews of both apps on Apple’s Canadian App Store.

Play safe

Set a deposit limit in your account before you play, and treat whatever you deposit as spent. If gambling has stopped being fun for you or someone close to you, ConnexOntario is free and open 24/7 on 1-866-531-2600, or text CONNEX to 247247.